{
    "id_tcg_ticket": "f4e1ff72-e727-409a-8935-a63a63d4891e",
    "first_name": "John",
    "last_name": "Doe",
    "email_addresses": [
        {
            "email_address": "johndoe@work.com",
            "email_address_type": "work"
        },
        {
            "email_address": "johndoe@personal.com",
            "email_address_type": "phone"
        }
    ],
    "remote_data": {
    }
}

​
The Unified ticket Object

The ticket object is used to represent an existing ticket in a ticketing system.

​
Properties

{
    "id_tcg_ticket": "f4e1ff72-e727-409a-8935-a63a63d4891e",
    "first_name": "John",
    "last_name": "Doe",
    "email_addresses": [
        {
            "email_address": "johndoe@work.com",
            "email_address_type": "work"
        },
        {
            "email_address": "johndoe@personal.com",
            "email_address_type": "phone"
        }
    ],
    "remote_data": {
    }
}
​
contact
Contact Object
​
id_contact
uuid

Panora Defined UUID for this contact

​
first_name
string
required

The full name of the contact

​
last_name
string
required

The last name of this contact

​
field_mappings
array

Array containing all the non-standard data points for this contact. Requires mapping.

​
remote_data
json

Original data, as provided by the source CRM