Retrieve a Comment

Retrieve a comment in any Ticketing Platform using this endpoint

Path Parameters

id

string

required

id of the comment you want to retrive.

Query Parameters

remote_data

boolean

Set to true to include data from the original Ticketing software.

Response

200 - application/json

statusCode

number

required

message

string

error

string

data

object

Show child attributes

data.body

string

required

The body of the comment

data.remote_data

object

required

data.html_body

string

The html body of the comment

data.is_private

boolean

The public status of the comment

data.creator_type

string

The creator type of the comment (either user or contact)

data.ticket_id

string

The uuid of the ticket the comment is tied to

data.contact_id

string

The uuid of the contact which the comment belongs to (if no user_id specified)

data.user_id

string

The uuid of the user which the comment belongs to (if no contact_id specified)

data.attachments

object[]

The attachemnets tied to the comment

Show child attributes

data.attachments.file_name

string

required

The file name of the attachment

data.attachments.file_url

string

required

The file url of the attachment

data.attachments.uploader

string

required

The uploader's uuid of the attachment

data.attachments.field_mappings

object

required

data.attachments.id

string

The uuid of the attachment

data.attachments.remote_id

string

The id of the attachment in the context of the 3rd Party

data.attachments.remote_data

object

required

data.id

string

The uuid of the comment

data.remote_id

string

The id of the comment in the context of the 3rd Party